Shipping Policy
Worried about when your order will arrive? Here is the simple answer up front: our standard handling time is 1-1 business days, standard transit time is 2-5 business days, and the standard shipping fee is $6.99 per order. We are here to help every step of the way.
Definitions we use to keep things clear
- Business days: Monday through Friday, excluding carrier or national holidays.
- Handling time: The time we need to prepare your order before shipment. Standard handling time: 1-1 business days.
- Transit time: The time your package travels with the carrier after dispatch. Standard transit time: 2-5 business days.
- Dispatch: When your order leaves our facility and a tracking number is issued.
- Split shipment: When items in one order ship separately and receive separate tracking numbers.
Order processing
Orders begin processing after payment authorization on business days only. We carefully verify details, prepare your items, and hand them to the carrier as soon as they are ready. We are here to help if you have questions at any point.
- Authorization is confirmed.
- We prepare and pack your items during the handling window.
- Your order is dispatched and you receive tracking by email.
Standard handling time
Standard handling time: 1-1 business days.
Standard transit time
Standard transit time: 2-5 business days. Actual delivery depends on the carrier and your location; we do not guarantee delivery dates, but we always monitor progress and are here to help.
Standard shipping fee
The standard shipping fee is $6.99 per order.
Destination availability
We ship to most addresses served by our carrier network. If an address cannot be serviced, we will contact you to update the address. If no suitable alternative is available, we will cancel the order and issue a refund for any charges paid.
Split shipments
To avoid delays, items may ship separately as they become ready. When this happens, each package receives its own tracking number and may arrive on different days.
Tracking information and scan delays
Tracking details are emailed automatically after dispatch. Carriers may take 24–48 hours to register the first scan, so it is normal if tracking appears inactive during that initial window. We are here to help interpret tracking events if anything is unclear.
Delays outside our control
Weather, peak season volume, local carrier disruptions, and customs inspections (if applicable) can extend delivery times. While these are outside our control, we will support you with updates and follow-ups with the carrier whenever needed.
Accurate shipping address
Please review your shipping address carefully at checkout. An incomplete or incorrect address can cause delays or misdelivery. Address changes may not be possible after dispatch, so contact us quickly if you spot an error—we are here to help.
Lost or damaged packages
If your package appears lost or arrives damaged, contact us within 7 days of the reported delivery date or receipt. Include your order number, tracking number, and clear photos of the packaging and items (if damaged). We will work with the carrier and keep you informed throughout.
Quick shipping overview
| Shipping method | Handling | Transit | Fee |
|---|---|---|---|
| Standard | 1-1 business days | 2-5 business days | $6.99 per order |
Examples to set expectations
| Scenario | What you receive | Timing notes | What to do |
|---|---|---|---|
| Standard order | One tracking email | Handling 1-1 business days; carrier scan may appear 24–48 hours after dispatch; transit typically 2-5 business days | Check your email for tracking; we are here to help if updates stall |
| Items ready at different times | Two separate tracking emails | Packages may arrive on different days within the standard transit window | Track each package separately; contact us with any concerns |
Contact us
We are here to help with any shipping question.
- Email: [email protected]
- Address: 10218 S Artesian Avenue, Chicago, Illinois 60655