Worried about color, fit, or delivery timing? We are here to help. To keep everything simple and clear, here is what we mean on this page:
Nothing in this page limits any rights you may have under applicable consumer laws.
We photograph and present our pieces with care, and we aim for accuracy. Still, colors and small details may appear slightly different in person due to screen settings, device displays, and lighting conditions. If you need extra reassurance, we are here to help with more information before you order.
Our collections move quickly. Items can sell out, and prices or availability may change without notice until your order is confirmed at checkout. Placing an item in the cart does not reserve it. If something you love disappears, we encourage you to check back or reach out—our team can suggest similar styles.
Size charts and fit notes are helpful guides, but the exact fit can vary by design, fabric, and construction. If you are between sizes or unsure, we are here to help with measurements and styling guidance. Eligible items can be requested for return within 30 days from delivery, following our normal return process.
Our standard handling time is 1-1 business days, and standard transit time is 2-5 business days. These time frames are good-faith estimates and not guarantees. Carrier delays, weather, and address issues can occasionally extend delivery times. Our standard shipping fee is $6.99 per order. If your package appears delayed, we are here to help you track progress and find the next best step.
Styling notes and care suggestions are general and meant to inspire; your preferences, care methods, and usage may differ. Always follow the care instructions on the garment label. If you would like tailored advice for a specific piece or occasion, we are happy to assist.
| Scenario | What this means | Helpful next step |
|---|---|---|
| The sweater looks slightly warmer in person than on your phone. | Minor color shifts can occur due to device displays and lighting. | Email [email protected] for additional photos or fabric details. |
| You added a dress to cart but it shows “sold out” at checkout. | Availability can change quickly; the item was purchased by another shopper first. | Contact us for restock timing or a similar recommendation. |
| You’re between sizes on a jumpsuit. | Size charts are guides; fit varies by style and fabric. | Ask us for garment measurements. If it doesn’t work out, you can request a return within 30 days from delivery for eligible items. |
| Your order shipped but the carrier adds two extra days in transit. | Our 1-1 business days handling and 2-5 business days transit are estimates, not guarantees. | Track the parcel and reach out if it exceeds the 2-5 business days transit window—our team will help. |
| You returned a jacket and are waiting for your refund. | After we receive and inspect the item, refunds are processed in 5-7 business days; your statement may reflect it in 5-10 business days. | We’ll email updates; if timelines pass, contact support for a status check. |
Clear expectations make shopping feel easy. By sharing where small variations can occur—and how we respond—we hope you feel confident choosing styles you’ll love. If anything feels uncertain, we are here to help.
Email: [email protected]
Address: 10218 S Artesian Avenue, Chicago, Illinois 60655