Cancellation Policy
Worried you clicked “Place order” too soon? Take a breath—most orders can be canceled within a clear 2-hour window, and we are here to help every step of the way.
Definitions
- Order placement time: the timestamp shown in your order confirmation email from jeffoverip.com.
- Cancellation window: 2 hours after order placement.
- Processing: when your order is being prepared for shipment; this generally begins within our standard handling time of 1-1 business days.
- Shipped: once a tracking label is created or the package has been handed to the carrier.
1) Your cancellation window
You may request to cancel your order within 2 hours of placing it. Requests received within this window are typically approved if the order has not yet entered processing.
2) After processing has begun
Because we work to ship quickly, your order may enter processing within our standard handling time of 1-1 business days. Once processing has begun, cancellation is not guaranteed. If the order has already shipped, it cannot be canceled. If shipment has occurred, you can review our Returns Policy for options after delivery (return window is 30 days from delivery).
3) How to request a cancellation
- Email [email protected] from the email used at checkout.
- Include your order number in the subject line and a brief note such as “Cancel my order.”
- If you need to correct an address, mention the correct address in the same email so we can attempt to stop the original order and guide you to place a new one.
- Watch for our confirmation email. We are here to help and will update you as soon as we have news.
4) Refunds for approved cancellations
- Method: refunded to your original payment method in USD.
- Timing: refunds are issued within 5-7 business days after approval. Your bank or card provider may take an additional 5-10 business days to post the credit to your statement.
- Fees: no restocking fees apply to cancellations.
5) Shipping address accuracy
Please confirm your shipping address before completing payment. We ship to the address exactly as entered at checkout. If an address change is needed, request a cancellation within the 2-hour window and place a new order with the correct details. After processing begins or the order ships, address changes cannot be guaranteed.
What to expect: quick comparison
| Timing | What we can do | Refund timing | What you need to send |
|---|---|---|---|
| Within 2-hour window | Attempt cancellation immediately; if the order has not entered processing, we will cancel. | Issue within 5-7 business days; appears on your statement in 5-10 business days. | Order number and request to cancel from your order email. |
| After processing started or shipped | Cancellation not guaranteed; if shipped, cannot be canceled. After delivery, you may use our 30-day from delivery return window. | If cancellation succeeds before shipment, same timing as above. If shipped, standard return timelines apply after delivery. | Order number; if shipped, keep tracking details and follow return steps after delivery. |
Examples
| Scenario | Outcome |
|---|---|
| Order placed at 10:00 AM; email sent to support at 10:45 AM. | Within 2 hours—likely cancelable if not yet in processing; refund to the original payment method once approved. |
| Order placed Friday evening; email sent Monday morning. | Outside the 2-hour window and may have entered processing during the 1-1 business days handling time—cancellation not guaranteed. |
| Incorrect apartment number entered at checkout. | Email us within 2 hours to cancel and reorder with the correct address; after shipment, address changes are not possible. |
Need help?
We are here to help. Email [email protected] with any questions about canceling an order.
Mailing address: 10218 S Artesian Avenue, Chicago, Illinois 60655